As we examine what creates great workplace culture in Top Workplaces, so much comes down to attitude that is cultivated, learned, and practiced. That’s certainly true at TMNA Services, LLC, an insurance services provider based in suburban Philadelphia.
Here are three great perspectives on workplace culture from TMNA worth considering, as shared by Sarah Naraghi, its assistant vice president of human resources:
- Treat the workplace like a garden: It needs constant tending. If you get to the point where you think everything is going well, don’t expect it to be perpetual. The work never stops.
- It’s everyone’s job:A healthy, high-performing workplace is the responsibility of everyone, not just a few people.
- Don’t celebrate too long:While it’s certainly great to enjoy success, organizations don’t benefit from resting or celebrating too much. “We do take time to celebrate what we do very well, but we don’t do that too long before we look at how we can do better,” Naraghi said.
For three years, TMNA has ranked among the Top Workplaces among midsize companies among in Philadelphia. The company employs approximately 350 people in Pennsylvania. Organizationally, TMNA Services is unique. It was established in 2012 as the shared services company to Tokio Marine North America, Inc. TMNA Services supports TMNA Group Companies, including Philadelphia Insurance Companies, First Insurance Company of Hawaii, Tokio Marine Management, and its insurance companies. The support includes a breadth of disciplines: legal, internal audit, actuarial, IT infrastructure, facilities, finance and accounting, and human resources.
So it’s no surprise TMNA focuses on high-quality internal customer service in order to deliver efficiencies and cost savings. For them, streamlined processes really matter.
Internal Customer Service Focus
TMNA far exceeds business services industry standards for employee engagement and having a positive workplace. Employees say they feel appreciated, are well-informed, work at their full potential, and feel as if they are contributing to something meaningful.
As one employee put it: “I have the opportunities to drive change, my ideas are heard and valued, and my managers openly express that my work is valuable to the growth of the company.”
That’s a culture lesson that every workplace needs to hear.
Bob Helbig is media partnerships director at Energage, a Philadelphia-based research and culture technology firm that has surveyed nearly 3 million employees at more than 7,000 organizations in 2018. Energage is the research partner for Top Workplaces with NOLA.com and The Times-Picayune. Nominate your company as a Top Workplace here.